BARCODE READER
The Barcode Reader diagnostics panel, accessible from the Diagnostics panel, provides status information about the kiosk's barcode reader. It includes functions to enable or disable the reader, and test the reader by scanning a barcode.
Enable | Disable
Select the slider to enable or disable the barcode reader. The barcode reader is disabled when the slider is on the left. It is enabled when the slider is on the right.
App Ver
Identifies the specific version of the application currently installed and running.
Firmware
View the current version of the barcode reader installed for this kiosk terminal.
Status
Identifies the current state of the kiosk's barcode reader. The status color indicates the status type: Normal, Warning, or Critical (Out of Service).
- Connected: The barcode reader is enabled, online, and communicating successfully with Patheon. The reader is available for transactions and should scan barcodes normally.
- Degraded: The barcode reader is enabled and online, but it is operating with reduced performance or has reported a condition that may require attention. The reader may still be able to scan barcodes, but scanning may be slower, inconsistent, or less reliable. See below for more information.
- Disconnected: The barcode reader can't connect to Patheon and is out of service. Because the system can't communicate with the device or confirm its current state, barcode scanning is unavailable until connectivity is restored. The Enable | Disable slider is unavailable when this is displayed. See below for more information.
- Error: The barcode reader has encountered a critical error and has been placed it out of service. Barcode scanning is unavailable until the error is cleared or the underlying issue is resolved. The Enable | Disable slider is unavailable when this is displayed. See below for more information.
- Offline: The barcode reader is offline and out of service. The reader is not currently available to the kiosk and can't process barcode scans. The Enable | Disable slider is unavailable when this is displayed. See below for more information.
Degraded
A Degraded status may occur when the reader detects intermittent scan failures, communication delays, hardware warnings, poor read quality, configuration issues, or another non-critical condition. If the issue is not resolved, the barcode reader may eventually become unavailable or move to an offline status.
Disconnected
A Disconnected status may indicate a network issue, device communication failure, disconnected cable, powered-off component, or another condition preventing communication with Patheon.
Error
An Error status may be caused by a hardware fault, device initialization failure, scan engine failure, configuration issue, or another condition that prevents normal operation. Additional troubleshooting or service may be required.
Offline
An Offline status may occur when the barcode reader is powered down, disabled outside of Patheon, not detected by the kiosk, or otherwise unavailable to the system. The reader must be brought back online before barcode scanning can resume.
Barcode Data
Test the barcode reader, and barcodes, by scanning a barcode with the Barcode Reader diagnostic panel open. Scanned barcode data is displayed in the Message section; no information is sent to the system.