COIN ACCEPTOR

The Coin Acceptor diagnostics panel, accessible from the Diagnostics panel, provides status information about the kiosk's coin acceptor. It includes a function to enable or disable the acceptor.

Ver

Identifies the specific version of the software currently installed and running. 

Firmware

Identifies the version of the coin acceptor software driver installed at this kiosk.

Status

Identifies the current state of the kiosk's coin acceptor. The status color indicates the status type: Normal, Warning, or Critical (Out of Service).

  • Connected: The coin acceptor is enabled, online, and communicating successfully with Patheon. The device is available for transactions and should accept coins normally.
  • Degraded: The coin acceptor is enabled and online, but it is operating with reduced performance or has reported a condition that may require attention. The device may still accept coins, but coin acceptance may be slower, inconsistent, or less reliable. See below for more information.
  • Disconnected: The coin acceptor can't connect to Patheon and has been placed out of service. Coin acceptance is unavailable until the error is cleared or the underlying issue is resolved. See below for more information. 
  • Error: The coin acceptor encountered a critical error and has been placed out of service. Coin acceptance is unavailable until the error is cleared or the underlying issue is resolved. See below for more information. 
  • Offline: The coin acceptor is offline and out of service. The device is not currently available to the kiosk and can't accept coins. See below for more information.

Degraded

A Degraded status may occur when the device detects conditions such as a nearly full coin box, coin path obstruction, sensor warning, coin validation issue, communication delay, or another non-critical condition. If the issue is not resolved, the coin acceptor may eventually become unavailable or move to an offline status. 

Disconnected

A Disconnected status may indicate a network issue, device communication failure, disconnected cable, powered-off component, or another condition preventing communication with Patheon. 

Error

An Error status may be caused by a coin jam, full coin box, sensor failure, hardware fault, validation failure, device initialization issue, or another condition that prevents normal operation. Additional troubleshooting or service may be required. 

Offline

An Offline status may occur when the coin acceptor is powered down, disabled, not detected by the kiosk, or otherwise unavailable to the system. The device must be brought back online before coin acceptance can resume. 

Coin Counts & Amounts

The total number of each coin denomination or token type inserted in the coin acceptor.

Denomination

The monetary value of a coin that the coin acceptor can recognize and process. 

Count + Amount

The total number of each denomination of coin inserted into the coin acceptor while it was in test mode. These counts are reset if the coin acceptor is disabled or the Coin Acceptor screen is exited.

  • TwoDollars
  • Quarter
  • Dollar
  • Token 1 
  • Token 2
  • Token 3
  • Totals

Live Device Data

The real-time status and activity from the coin acceptor.