KIOSK STATUS

The Kiosk Status panel provides basic information about a kiosk terminal, including any error messages, the current workflow, software version, the last read license plate, and system connectivity statuses (cloud and local).

Out of Service Messages

If a kiosk terminal enters an Out of Service (OOS) state, a kiosk attendant can select the Help button and navigate to the Kiosk Status panel, where they can view the cause(s) of the Out of Service state at the top of the panel. If there are multiple issues, each is displayed here. When a kiosk terminal is not in an OOS state, this section is blank.

Note: Kiosk attendants can navigate to the Quick Status panel for any Out of Service cause, except IOModule out of service failures.

Error Messages

There are 9 messages that can appear here.

  1. Critical Devices are Out of Service: IOModule
  2. Critical Devices are Out of Service: Gate
  3. Critical Services are Out of Service: SiteInit
  4. Critical Services are Out of Service: CardManager
  5. Critical Services are Out of Service: IdentityServer
  6. Critical Services are Out of Service: PeripheralRouter
  7. Critical Services are Out of Service: SiteDB
  8. Server Error: Network Issues
  9. Server Error: POS API Issue

Flow

View the current workflow assigned to the kiosk, for example, Basic Workflow.

POS UI Version

The point-of-sale version running for this kiosk terminal.

Last Read LP

The most recent license plate captured by the kiosk's license plate reader, for example, ABC1234-OH.

Cloud Connectivity

Identifies the connectivity status between the kiosk and the Patheon cloud.

  • OK: The kiosk is connected to, and communicating with, the Patheon cloud.

Local Connectivity

Identifies the connectivity status between the kiosk and the site Patheon appliance.

  • OK: The kiosk is connected to, and communicating with, the site Patheon appliance.