Suspend a Wash Subscription from EWA

Essential Web Application (EWA) customer app users can use these steps to suspend, or pause, their unlimited plan. The customer will no longer be eligible to use the plan, and they may or may not receive a refund depending on how the site configured the plan.

Note: EWA customer app users can manually resume a suspended plan from the EWA at any time.

1. Sign in to the EWA customer app.
2. Select the wash plan. The plan overview opens. Note: The plan's Status is Active.
3. Select the plan menu (...). The plan management menu opens.
4. Select Suspend Plan. The Suspend Plan dialog opens.
5. In Resume on, select the date to resume the plan. Note: Dates are provided in monthly increments, for example, if the current date is 01/14/25, dates that can be selected include 02/14/25, 03/14/25, 04/14/25, etc. This is the date on which the customer's plan will automatically activate, and the customer can use their plan and renewals will resume.
6. Select Suspend. The Suspend Plan dialog closes and the plan overview opens. Note: The plan's Status is now Suspending on 01/14/25 and a Reactivate Plan link is provided.
7. The customer can not use the plan, and it will not be renewed while it is suspended.