Add a Custom Refund Reason

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Use these steps to add a custom refund reason in Patheon Portal that staff can then select and record for a sale when issuing a refund.

1. Open Patheon Portal.
2. Select Configuration.

1. Select Customization. The Customization panel opens.

1. Select Reason Management. The Reason Management panel opens.

1. Select Refund. The refund reasons list opens.

1. Select + Add another refund reason. The Reason* field opens.

1. Enter the custom reason text. Important: Reason text cannot be longer than 50 characters
2. Select  (save). The custom refund reason is saved.

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