Change Receipt Printer Density

Use the following steps to change the print density for a kiosk terminal receipt printer in Patheon Portal. The minimum setting is 0 and the maximum setting is 225. The optimum setting depends on thermal paper type and outside temperature. After changing the density, print a test receipt from the kiosk terminal to determine whether the new setting is acceptable.

Note: A kiosk terminal receipt printer density can only be changed in Patheon Portal. It can't be changed from the kiosk terminal.

  1. Log in to Patheon Portal.
  2. Select Configuration.
  3. Select Sites & Groups. The Sites panel opens.

  1. Under Name, select the site where the kiosk terminal is located. The Site Overview panel opens.

  1. Select Site Hardware. The Site Hardware panel opens.

  1. Locate the kiosk terminal in the hardware list.
  2. Select edit () for the kiosk terminal. The Kiosk Details panel opens.

  1. Navigate to the Peripheral Configuration section.

  1. Select Receipt Printer.
  2. In Print Density*, enter a value 0-225.
  3. Select Save.
  4. Go to the kiosk terminal and print a test receipt.
  5. Adjust the density and test until the setting is acceptable.