Tablet Terminal
Boost sales, streamline operations, and offer a more convenient customer experience in real-time anywhere on-site with the wireless Patheon tablet. Easily handle everything about car wash memberships right where it matters - in the lane - regardless of the customer’s position in line. Whether signing up new members, updating plans, or redeeming washes, wash staff have a fast, simple, and intuitive solution for supporting customers - saving time for staff and customers while improving the wash experience, throughput, and efficiency.
- Unlock More Sales, Anywhere on Site: Every interaction = revenue opportunity. With Patheon POS on tablets, your team can sell memberships, prepaid washes, and other products from anywhere - no more limiting sales to the pay stations.
- Faster Service, Happier Customers: Long lines? No problem. Keep your lanes moving while providing seamless customer support. Staff can search, update, manage accounts, and sell services without slowing down throughput.
- Maximize Membership Growth: Give your team the flexibility to engage customers in the queue, at the vacuum stations, or anywhere on-site to sell memberships and upsell services - boosting retention and recurring revenue.
- Keep Operations Flowing Smoothly: Manage queues, open gates, and apply retracts in real-time - all from a tablet. Reduce bottlenecks, improve efficiency, and ensure customers get through quickly and safely.
- Affordable, Reliable, and Easy to Deploy: No need for specialized hardware - Patheon POS works with off-the-shelf consumer-grade tablets like the iPad 10th Gen and iPad Mini 7th Gen, keeping costs low and availability high.
- A Smarter Way to Serve Customers: Equip your team with the tools to provide instant customer support on the go - no more holding up the lane or sending customers to the office for simple account updates.
- Future-Proof Your Car Wash Business: This new on-the-go format lets your team walk the site, engage customers directly, and optimize operations like never before - giving you a competitive edge in a fast-moving industry.
Get Started
Existing Patheon users interested in tablet terminals can request a demo before committing to purchase, or begin the license purchase process, by contacting their sales representative at 800-336-6338. Additional information about Patheon tablets, as well as a form for requesting a demo, can also be found on the DRB website.
FAQs
- If staff sell a wash from a tablet how is it queued?If staff sell a wash from a tablet how is it queued?
Sale terminals that aren't assigned to a lane (gate), such as tablet terminals, can have auto-queuing disabled. These sales are then added to a group of unqueued sales, which can be viewed, selected and inserted into the queue by staff.
- Can staff apply or remove retracts to a vehicle from a tablet terminal?Can staff apply or remove retracts to a vehicle from a tablet terminal?
Yes.
- Can staff clear the wash queue from a tablet terminal?Can staff clear the wash queue from a tablet terminal?
Yes. If the staff member's employee role has the permission, a staff member can clear the wash queue from the Hardware panel on a tablet terminal.
- Can staff open or close a lane gate from a tablet terminal?Can staff open or close a lane gate from a tablet terminal?
Yes. If the staff member's employee role has the permission, a staff member can open or close a lane's gate from the Hardware panel on a tablet terminal.
- Can a site use an iOS tablet as a tablet terminal with Patheon?Can a site use an iOS tablet as a tablet terminal with Patheon?
Yes. Select iOS tablets can be used as a tablet terminal with Patheon. See Patheon Supported Hardware for a complete list of all tablets that can be used as a tablet terminal with Patheon.
- Can a site use an Android tablet as a tablet terminal with Patheon?Can a site use an Android tablet as a tablet terminal with Patheon?
No. Android tablets can't be used as a tablet terminal with Patheon. See Patheon Supported Hardware for a complete list of all tablets that can be used as a tablet terminal with Patheon.
- Does DRB sell tablets for use with Patheon?Does DRB sell tablets for use with Patheon?
No. DRB does not sell tablets for use with Patheon. Sites must provide tablets. See Patheon Supported Hardware for a list of tablets that can be used with Patheon.
- If a tablet receipt printer fails, can it print to a fallback receipt printer in the office?If a tablet receipt printer fails, can it print to a fallback receipt printer in the office?
Yes. Sites can print receipts from a tablet terminal to a Bixolon SRP-F310ii that is located onsite.
- Can staff tender sales to payment cards from the tablet?Can staff tender sales to payment cards from the tablet?
Yes.
- Can staff tender a sale to a customer's existing card-on-file from a tablet terminal?Can staff tender a sale to a customer's existing card-on-file from a tablet terminal?
Yes.
- Can sites just connect a tablet to their system and begin using it?Can sites just connect a tablet to their system and begin using it?
No. Organizations need to purchase a license first.
- How much does a tablet license cost?How much does a tablet license cost?
A license fee is incurred for each tablet, however there is no implementation fee, and discounts may be available based on the number of licenses purchased.
- What receipt printers can a site use with the tablet?What receipt printers can a site use with the tablet?
Bixolon SPP-R310. See Patheon Supported Hardware for a list of supported tablet peripherals.
- What payment card reader can a site use?What payment card reader can a site use?
Ingenico Link 2500 or Ingenico iSMP4. See Patheon Supported Hardware for a list of supported tablet peripherals.
- Does DRB sell or recommend any accessories?Does DRB sell or recommend any accessories?
No. DRB does not sell or recommend specific accessories. Due to the nature of a carwash environment, accessories, such as protective cases, should meet or exceed corresponding industry minimum moisture, drop-rating, and other related specifications.
Requirements
- Gate
- Kiosk terminal or cashier terminal in lane
- iPad 10th generation or newer, or iPad Mini 7th generation or newer
- Wireless CardConnect EMV reader
- Wireless Bixolon receipt printer*
*Recommended, but not required; sites can alternatively print to an office receipt printer or not print receipts.
Use Cases
Sales
Staff can use tablet terminals to sell single prepaid washes, a-la-carte items, lobby items, and gift cards anywhere onsite.
- Single prepaid washes: Customers can redeem prepaid washes during that same visit by scanning their receipt barcode at a kiosk terminal or cashier terminal.
- A-la-carte items
- Lobby items
- Gift cards
- Prepaids
Staff can manage multiple sales, by switching between sales with the Active Sales panel.
Wash Plans
Staff can sell membership plans anywhere on site.
Customer Management
Provide customer support without holding up the lane or impacting throughput by using the tablet to search, update and manage customer accounts.
Queue Management
Manage the queue, apply retracts to vehicles, and manually control gates.
Benefits
Wireless
Sell membership plans, single prepaid washes and other products + manage customer accounts anywhere on site.
Improved Efficiency
Reduce time assisting customers without holding up the lane or impacting throughput; walk the lane and site to sell or manage membership plans.
Reduced Training Time
UX and sale management steps mirror cashier terminals.
Reduced Down Time
Off-the-shelf consumer-grade compatible (iPad 10th gen, iPad mini 7th gen) for low cost, reliability and availability.
In the event a receipt printer battery depletes, failover to a receipt printer onsite in the office.