Issue a Refund

Use these steps to provide a customer a cash refund, a credit card refund (any credit card the customer provides, so long as it's brand-supported, e.g., Visa, Mastercard, Discover) or card-on-file refund. A site may provide a refund to a customer who is unsatisfied or didn't receive a service they purchased due to an equipment malfunction, or when a cashier incorrectly recorded a sale.

Note: Unlike a sale void, refunds aren't associated or tied to any other sale (e.g., a previous sale), and they can't be edited once they're recorded.

Open Refund Dialog

Log in to the cashier application.
Select Sales. The Sales panel opens.
Select REFUND. The Refund dialog opens.

Enter Refund Reason + Amount

In Reason, select an explanation for the refund: Customer Satisfaction, Operator Error, or Equipment Malfunction.
Use the denomination quick-keys (1.00, 5.00, 10.00, 20.00, or 50.00) or numeric keypad to enter the refund amount. The tender keys are enabled.

Select Refund Tender

Select the tender to which the refund is being provided: CASH, Credit, or Card On File.

Refund to CASH

Use these steps to refund the entered amount to cash from the cash drawer.

Select Cash. The Refund entry dialog closes, a Refund dialog identifying the change due opens, the cash drawer opens, and a receipt prints.

Provide the customer the change due from the cash drawer.
Select CLOSE. The dialog closes.

Refund to CREDIT (Card Present)

Use these steps to refund the entered amount to any payment card the customer provides.

Select Credit. The Refund entry dialog closes and
Direct the customer to follow the payment terminal prompts.
After the sale is tendered, a Credit dialog opens with the amount refunded to the payment card and a receipt prints.
Provide the receipt to the customer.
Select Close. The dialog closes.

Refund to CREDIT (Manually Enter Card)

Use these steps to refund the entered amount to a payment card by manually entering the payment card account and expiration date at a cashier terminal's payment card reader.

Select Credit. The Add Credit Card dialog opens.
Select manual entry. A Credit dialog briefly opens with Payment terminal has been activated, and the attached card reader prompts, Please Key In Card Number.
Enter the credit card account number using the card reader's numeric keypad.
Select enter (green circle). The card reader prompts, Enter Expiration Date.
Enter the credit card expiration date, in MMYY format (for example, 0328 for March 2028), using the card reader's numeric keypad.
Select enter (green circle). The refund is submitted for processing, and displays Approved, if the refund is successfully processed; the Credit dialog closes.

Refund to CARD ON FILE

Use these steps to refund the entered amount to a payment card saved (card on file) to a customer's profile in Patheon.

Select Card On File. The Refund entry dialog closes and the Customer Look Up panel opens.

Select the customer.
Select Next. The Choose Card panel opens.

Select the customer's payment card to which the refund will be provided.
Select Submit. A Credit dialog opens with the amount refunded to the payment card and a receipt prints.
Provide the receipt to the customer.
Select CLOSE. The dialog closes.