Void a Sale

Use these steps to void a sale. This refunds the total amount tendered to the original tender.

Log in to the cashier application.
Select Sales History. The Sales History panel opens.
Look up the sale to void.
Select the sale's edit () function. The Sale ID panel opens.

Select Select All. All products in the sale are selected and the Void function is enabled.

Select VOID. A Void Item(s) dialog opens.

In Reason, select an explanation: Customer Satisfaction, Operator Error, or Equipment Malfunction.

Select VOID. The dialog closes, the sale is voided, a Refund dialog prompts the cashier to issue the change due, and a receipt prints.

Select CLOSE.