Void an Item in a Sale

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Use these steps to remove a product from a paid sale, and refund its amount (with tax if applicable) back to the original tender, by editing the sale and voiding the product.

1. Log in to the cashier application.
2. Select Sales History. The Sales History panel opens.
3. Look up the sale.
4. Select the sale's edit () function. The Sale ID panel opens.

1. Select the product to be removed from the sale.
2. Select VOID. The Void Item(s) dialog opens.

1. In Reason, select an explanation: Customer Satisfaction, Operator Error, or Equipment Malfunction.

1. Select VOID. The item is removed and a Refund dialog prompts the cashier to issue the change due.

1. Select CLOSE. The dialog closes and a receipt prints.

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