Void a Gift Card Balance Increase

Use these steps to void a gift card balance increase if the incorrect amount was added or if the customer no longer wants to add funds to the gift card. See Add Value to a Gift Card to add money to a gift card. Note: The transaction cannot be voided if the gift card has been used after value was added.

Credit Card Transaction

1. Log In to Cashier Application.
2. Select Sales History. The sales history panel opens.
3. Select Customer Name from the drop-down next to the search bar.
4. Enter part or all of the customer name assigned to the sale.
5. Select a sale's edit () icon. The Sale ID panel opens.
6. Select the checkbox next to gift card balance increase transaction. The void button is enabled.
7. Select void. The Void item(s) dialog opens.
8. In Reason, select the reason for the void.
9. Select void. If a credit card was used to pay for the transaction, a Credit dialog briefly opens with Payment terminal has been activated.
10. Direct the customer to follow the payment terminal prompts.
11. After the refund transaction is completed, the sale id panel opens and the voided transaction is visible.

Cash Transaction

1. Log In to Cashier Application.
2. Select Sales History. The sales history panel opens.
3. Select Customer Name from the drop-down next to the search bar.
4. Enter part or all of the customer name assigned to the sale.
5. Select a sale's edit () icon. The Sale ID panel opens.
6. Select the checkbox next to gift card balance increase transaction. The void button is enabled.
7. Select void. The Void item(s) dialog opens.
8. In Reason, select the reason for the void.
9. Select void. A Refund dialog opens with the change due, for example, Total: $0.00 and Change due: $30.00, and the cash drawer opens.
10. Hand the change and receipt to the customer, and close the cash drawer.
11. Select close. The sale id panel opens and the voided transaction is visible.