ALERT MANAGEMENT

The Alert Management panel lists all alerts Patheon can generate and display on sale terminals and in the Patheon Portal when a corresponding event occurs.

  • Generated alerts are displayed in toast or modal  on sale terminals and Patheon Portal.
  • A historical list of all generated alerts is maintained in the cashier application's Alert Notifications panel and Patheon Portal application's Alert Notifications panel.
  • Alerts can't be sent to text message or email address accounts.
  • Users can't create alerts.
  • Alerts can't be deleted, but they can be deactivated.
  • Alert message text can't be changed.

Show inactive alerts

By default, the alerts list displays only alerts with an Active status. Select the Show inactive alerts function to display only inactive alerts.

Search

Use the search function to locate an alert in the list by entering all, or any part of, its Name or Type. Searches can also be restricted by specifying just one of these parameters.

Parameter

The default search parameter, All, searches both Name and Type; select Name or Type from the integrated drop-down to restrict searches to that value.

Advanced Filter

The Advanced filter provides the ability to narrow the list of alerts by type.

Type

There are 2 filtering options in the drop-down list.

Type

Description

None

Display all alerts.

Hardware

Display only alerts with Type set to Hardware.

Clear All

Select None from the drop-down list or the Clear All function to display all alerts.

Alerts List

Use the list to view alert message text or disable / enable an alert by changing its Status* in the Edit Alert panel.

Name

Select an alert name to open the Alert Overview panel, which contains a read-only view of its configuration. This panel also includes an edit ( ) function to open the Edit Alert panel where a user can change the alert's Status*.

Type

The alert type identifies how it's generated.

Value

Description

Hardware

The alert is generated by a hardware event.

Software

The alert is generated by a software event.

Status

The alert status identifies whether it's enabled or disabled. A client can disable an alert it doesn't want the system to generate by setting its Status* to Inactive in the Edit Alert panel. An alert's status applies for all sites that belong to a client; alerts can't be enabled or disabled for a specific site or group of sites.

Value

Description

 Active

Status required for the system to generate an alert.

 Inactive:

Status that can be used to disable an alert.

Edit

Select the edit icon () to open the corresponding alert's configuration in the Edit Alert panel, where a user can change the alert's Status*.

Alerts

Customers

There are no customer alerts.

Hardware

  1. 1 Dollar: Coin Level Is Low
  2. 25 Cent: Coin Level Is Low
  3. Bill Acceptor Offline
  4. Bill Acceptor Online
  5. Bill Dispenser Offline
  6. Bill Dispenser Online
  7. Bill Level Is Low
  8. Camera Offline
  9. Camera Online
  10. Card Dispenser Offline
  11. Card Dispenser Online
  12. Cash Acceptor Full
  13. Coin Acceptor Offline
  14. Coin Acceptor Online
  15. Coin Dispenser Offline
  16. Coin Dispenser Online
  17. Communication issue with the RFID reader
  18. Connection between POS and SiteManager is lost
  19. Connection to the tax provider is lost
  20. Credit cards are not processing live due to connectivity
  21. Entering Store and Forward Mode
  22. Gate ERROR
  23. Gate Offline
  24. Gate Online
  25. IO Module Offline
  26. IO Module Online
  27. Kiosk cash levels are high
  28. Kiosk cash levels are low or out
  29. Kiosk restarts
  30. Kiosk went offline due to a hardware error
  31. Local credit card limit is nearing threshold
  32. Main Door Closed
  33. Main Door Locked
  34. Main Door Opened
  35. Main Door Unlocked
  36. No Receipt Paper
  37. Payment Terminal Offline
  38. Payment Terminal Online
  39. Printer Offline
  40. Printer Online
  41. Receipt Paper Jam
  42. Receipt Paper Low
  43. RFID reader is getting hot
  44. RFID Reader Offline
  45. RFID Reader Online
  46. Scanner Offline
  47. Scanner Online
  48. Store & Forward Amount Warning
  49. Store & Forward Count Error
  50. Store & Forward Count Warning
  51. Store & Forward Duration Error
  52. Tunnel Offline
  53. Tunnel Online
  54. Vault Door Closed
  55. Vault Door Locked
  56. Vault Door Opened
  57. Vault Door Unlocked

Software

  1. Help with redemption needed
  2. Site initialization failed
  3. Sync error: Failed to apply data on POS
  4. Sync error: Failed to apply data on Site Manager
  5. Sync error: Failed to push data from POS to Site Manager