Patheon R57 Release Notes

Patheon release 57 includes the following enhancements:

  • Sites can now enable or disable a prompt requesting the billing zip code when selling a new plan, adding a new card on file, or when the billing zip code is missing from a stored card. This helps improve data accuracy and enhances security.
  • Sites can now configure whether the 3-digit car number and barcode display on printed receipts for prepaid transactions. This can help streamline operational efficiency by allowing customers to quickly scan their receipt at the kiosk to finalize their transactions and enter the wash queue.
  • Sites can now enable/disable auto-queuing for sale terminals that don't have a gate, and unqueued vehicles can then be viewed and managed from the wash queue panel. This can help improve operational efficiency. 
  • Vehicle images for plan purchases and redemptions are now viewable for a customer in Patheon Portal and at cashier terminals from the sales history panel. This can help staff quickly verify the correct vehicle during plan purchase and redemption. 
  • Organizations that use the transactional API can now accept tips and donations without requiring a purchase. This can help enhance the customer experience and increase revenue opportunities.
  • Sites that provide refunds when a wash plan member terminates their plan, can now select and provide the refund to one of the customer's saved payment cards.
  • The Redeem Now toggle on the Sales panel has been renamed to Add to queue. This can reduce errors by more clearly indicating what the function does.
  • A Required field alert now appears in the tunnel panel on Patheon Portal for cancel option fields when left blank. This can help improve data accuracy and reduce processing delays.
  • The EWA customer app now enables users to perform the following actions on a single page: update customer profile, update active plan payment card, add a vehicle to a plan, and change plan. This simplifies the user interface and provides customers with easier access.
  • A Customer Details dialog now opens if an inactive plan member visits a members' (semi-attended) lane.

Note: Links below with  identify topics that include a video.

Specifications

Specification

Value

Name

R57

Release Type

Full

Version

1.58.x

Availability

Release updates are deployed on a rolling schedule, first to an organization's cloud configuration, followed by each site's local configuration, based on time zone.

Central Time + Pacific Time + AZ

Availability Type

Date

Cloud

081125

Site

081225

Eastern Time + Mountain Time

Availability Type

Date

Cloud

081125

Site

081325

Enhancements

Patheon Portal

A Required field warning is now displayed in the tunnel panel whenever cancel option fields are incomplete

  • A red Required field warning appears below cancel option fields left blank on the tunnel panel in Patheon Portal.

Staff can now view the vehicle image recorded for a sale on Patheon Portal

Payments

Sites can now enable or disable a prompt requesting the billing zip code for a card on file to appear on both attended and unattended terminals

  • Sites can now configure a prompt requesting the billing zip code for a card on file  through Patheon Portal to appear on either attended terminals, unattended terminals, or both. When enabled, the prompt displays for new plans sold, new cards on file added, or when the billing zip code is missing from a stored card. Important: To configure this prompt, the payment processor must be CardConnect. 

POS - Cashier

Staff can now view the vehicle image recorded for a sale from a cashier terminal

POS - EWA Customer App

The EWA is now structured to display various features as single pages

  • The EWA has been redesigned to display the following as single pages: customer profile, change payment card on an active plan, add a vehicle to a plan, and change plan. Additionally, the email field in the customer profile is now required, while the year, make, model, and color fields on the add a vehicle to a plan page are optional.

POS - Members Lane

A "Customer Details" dialog now opens if an inactive plan member visits the lane

  • In previous releases, when a vehicle with an inactive plan is detected, a toast appears for a limited time providing feedback that the plan was not redeemed. Because nothing persists on the terminal screen, employees are often left guessing why the gate does not go up. This enhancement replaces the toast with a persistent window which includes relevant information including attributes of the plan and vehicle and why the redemption failed as well as immediate actions the employee can take to update the customer record or process the vehicle.

POS - Office

The Redeem Now toggle is renamed to Add to queue on the sales panel of the office POS

  • The 'Redeem Now' toggle on the Sales panel has been renamed to 'Add to queue' to clarify that the vehicle is immediately added to the wash queue. 

Receipts

Sites can now configure receipts to print the 3-digit car number and barcode

  • Receipts can now be configured to include the 3-digit car number and/or barcode . When enabled, the 3-digit car number and barcode print on receipts for these transaction types: unpaid, pay as you go (PayGo), ticket book redemptions, prepaid redemptions, and plan redemptions. 

Tips

Customers can now leave tips and donations without having to make a purchase

  • Sites that use the transactional API can now accept tips and donations without requiring a purchase. These tips and donations will be displayed as items on the sales receipt.

Wash Subscriptions

Sites can now terminate and refund a wash plan to a card on file

Wash Queue Management

Sites can now enable or disable vehicle auto-queuing for the wash queue

Sites can now manage unqueued vehicles from the tunnel entrance wash queue panel