Patheon R58 Release Notes
Patheon release 58 includes the following enhancements:
- Sites can now configure Time-Based Auto Reload (TBAR) plans (e.g., monthly wash subscriptions) to change to a different wash plan the next time the member's plan renews. This enhancement is also available via the transactional API for sites that have it. Sites can use this to help manage wash plans and reduce churn.
- Sites can now configure a retention promotion (downgrade plan, accept a discount, etc.) to be displayed when a wash plan member attempts to cancel their plan from the EWA customer app. Sites can use this to help reduce churn, and increase customer satisfaction.
- Staff can now view transaction details for status changes associated with a member's wash plan, from a cashier terminal or Patheon Portal. Sites can use this to assist with retention strategies.
- Staff can now delete customer notes, from a cashier terminal or Patheon Portal. Sites can use this to maintain current, accurate information about their customers.
- Staff can now view a wash plan member's initial plan enrollment sale, including terms and conditions, signature (if available), and vehicle photo (if available) from a cashier terminal or Patheon Portal. Sites can use this to simplify the audit process, and more easily comply with subscription regulations.
- The Account Report and General Sales Report (GSR) now display tips and donations. Sites can use this to more easily track tip and donation amounts.
- Patheon Portal now provides a clearer description for gate IP address configuration.
- Wash plan members can now edit their vehicle details, from the EWA customer app. Sites can use this to improve the customer experience, and reduce the amount of time staff spend helping members update their vehicle information.
- Staff can now edit a wash plan member's vehicle details, from a cashier terminal or Patheon Portal. Sites can use this to improve accuracy and wash plan support efficiency.
- A Password reset required prompt now appears if staff attempt to log in to the Patheon Portal or cashier application with an expired password.
- Staff can now view whether vehicle auto-queuing is enabled or disabled directly from the wash queue panel. Sites can use this to improve operational efficiency by reducing delays and confusion at the tunnel entrance.
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Specifications
|
Specification |
Value |
|
Name |
R58 |
|
Release Type |
Full |
|
Version |
1.59.x |
Availability
Release updates are deployed on a rolling schedule, first to an organization's cloud configuration, followed by each site's local configuration, based on time zone.
Central Time + Pacific Time + AZ
|
Availability Type |
Date |
|
Cloud |
090825 |
|
Site |
090925 |
Eastern Time + Mountain Time
|
Availability Type |
Date |
|
Cloud |
090825 |
|
Site |
091025 |
Enhancements
Customers
Staff can now delete a customer's notes
- Sites are now able to delete a note recorded for a customer, for example, outdated information, from Patheon Portal or from a cashier terminal.
Employees
A password reset prompt now forces staff with expired passwords to reset it
- When staff with an expired password attempt to log in to either Patheon Portal or a point-of-sale application, a Password reset required prompt opens. The user is prevented from logging in until they reset their password.
Patheon Portal
Gate hardware configuration now more clearly identifies that an IP address must be specified
- The Hostname or IP Address field in the gate hardware configuration in Patheon Portal has been renamed to Gate HW IP Address to clarify that an IP address should be entered.
POS - EWA Customer App
Sites can configure a promotion offer to be presented when a customer initiates a plan cancellation through the EWA
Wash plan members can now edit their plan's vehicle details from the EWA customer app
- Wash plan members can now update the following details of their vehicle(s) linked to an active wash plan (from the EWA customer app): year, make, model, and color. Note: The license plate, country, and state fields can't be edited.
Reports
The Account Report and General Sales Report now include tips and donations
- Tips and donations are now displayed separately, in both the Account Report and GSR, so they are not counted as taxable income.
Wash Subscriptions
Sites can now view transaction details for a customer's wash plan changes
- Sites can now view transaction details, including any corresponding refund or added charges, for a customer's plan change from on both Patheon Portal and cashier terminals. This enhancement includes the ability to re-print a receipt for the transaction.
Terms and conditions, customer signature, and vehicle photo for wash plan sale are now available in Portal
- Sites now have the capability to view initial plan transaction details from Patheon Portal or the cashier terminal. This enhancement includes the ability to re-print a receipt for the transaction.
Sites can now edit vehicle information for vehicles assigned to a wash plan
- Sites can now update vehicle information for vehicles included in a wash plan from both Patheon Portal and the cashier terminal.
Wash Queue Management
The wash queue panel now allows staff to determine if vehicle auto-queuing is enabled or disabled
- When vehicle auto-queuing is enabled for the tunnel entrance, the function is blue and displays the text (Auto Send: First Position). When vehicle auto-queuing is disabled, the function is gray and inactive, and vehicles are added to the list.